Frequently Asked Questions

Everything you need to know before booking your junk removal in San Francisco and San Mateo County.

What areas do you serve?

We serve San Francisco County and San Mateo County, including San Francisco, Fremont, San Mateo, Daly City, Redwood City, and surrounding Bay Area cities. Not sure if we cover your area? Reach out and we will confirm right away.

How much does junk removal cost?

Pricing is based on volume — how much space your items take up in our truck. We give you a firm, no-pressure quote on the spot before we load a single item. What we quote is what you pay. No hidden fees.

Do I need to be home during the pickup?

Yes, someone should be present when we arrive to approve the quote and point out what needs to go. Once you give the green light, our crew handles everything from there.

What items do you remove?

We remove furniture, appliances, mattresses, electronics, yard waste, construction debris, hot tubs, office equipment, and general household junk. We do not accept hazardous materials such as paint, chemicals, propane tanks, or asbestos.

Do you offer same-day service?

We offer same-week scheduling and same-day service when our schedule allows. Call us as early as possible and we will do our best to get a crew to you that day. Morning calls have the best chance of landing a same-day slot.

How do you dispose of removed items?

We sort everything before it goes to the dump. Items in good condition are donated to local Bay Area organizations. Recyclable materials go to area recycling facilities. Only what cannot be reused or recycled ends up at the landfill.

Do you take hazardous materials?

No. We do not accept paint, chemicals, gasoline, propane tanks, asbestos, medical waste, or other hazardous materials. If you are unsure about a specific item, call us before booking and we can advise.

Is there a minimum load size?

No minimum load required. Whether you have a single piece of furniture or a full property cleanout, we will come out and take care of it. Pricing adjusts to whatever you need removed.

Do you offer any discounts?

Yes. We offer $20 off for veterans, active military, nurses, teachers, and first responders. Just mention it when you call or book online — no paperwork or ID required.

How do I schedule a pickup?

You can book online at our Book Now page or call us directly. We are available Monday through Sunday, 7 AM to 7 PM. Same-week appointments are available across San Francisco and San Mateo County.

How long does a junk removal job take?

Most standard pickups take 20 to 45 minutes from the time we arrive. Larger jobs like full garage cleanouts or estate hauls may run one to two hours. We will give you a realistic time estimate when you book so you can plan around it.

Can you remove items from inside my home?

Absolutely. Our crew does all the heavy lifting. We carry items out from bedrooms, kitchens, garages, attics, and storage units. You never have to move anything yourself. Just show us what needs to go and we take it from there.

Do you serve Oakland, Berkeley, or the East Bay?

Yes. In addition to San Francisco and San Mateo County, we serve Oakland, Berkeley, Hayward, Fremont, San Leandro, Concord, and communities throughout the East Bay. If you are not sure whether your city is in our service area, reach out and we will confirm.

Do you handle commercial or office cleanouts?

We do. We work with property managers, real estate agents, and business owners on office furniture removal, retail cleanouts, and multi-unit property hauls. Commercial jobs are scheduled Monday through Sunday to minimize disruption to your operations.

What payment methods do you accept?

We accept all major credit cards, debit cards, and cash. Payment is collected on-site after the job is complete and you have confirmed you are satisfied with the results. No deposits are required to book.